Privacy Policy

1. General Policy

Your privacy is very important to us. We want to process your personal data in a legal, correct and transparent way. In this privacy statement, we explain which personal data of you as a natural person we collect and process.

In future, we will always refer to data about you as a customer, as a potential future customer or as another data subject, such as beneficiary, contact person in a company, etc.

We recommend that you read this information carefully so that you know what we use your data for. You will also find more information about your privacy rights and how to exercise them in this privacy statement.

2. Who is responsible for this privacy policy?

Degrillon Technical Supplies Coöperatieve Vennootschap, with registered office at 2000 Antwerp, Kommekensstraat 3 is the party responsible for this privacy policy. For all questions and/or remarks, please contact the address above or send an e-mail to

3. Modification and update of the privacy policy

We can amend the privacy policy at any time, for example in the context of changes to its services or the applicable legislation. It is therefore important to check this privacy policy regularly.

In case of important changes, we will inform you personally if possible and ask your permission where necessary.

4. What personal data does Degrillon Technical Supplies collect?

We collect all personal data necessary for the execution of the agreement between us and the customer.

After all, Degrillon Technical Supplies needs to identify, contact and advise you properly.

Your name, address, email address and telephone number are requested to identify you.

It is also possible that Degrillon Technical Supplies may request additional information if this is necessary to safeguard the interests of its customers under the existing contract.

Whenever additional personal data is requested, the purpose of the acquisition will be made transparent.

Degrillon can obtain data from third parties when you have made it public yourself by mentioning it on your website, blog, or through your publicly accessible social media profile.

It can also be data that is public, for example because it is widely known in your region or because it appeared in the press. Information on, for instance, the Kruispuntbank, Graydon or Companyweb also belong here.

Finally, standard data are also collected and processed via Google Analytics.

5. What do we use the collected personal data for?

- To identify you;

- To contact you;

- To be able to provide our services;

- To be able to analyse and improve our services;

- To keep you informed about our product range (Direct Marketing);

Personal data will not be deliberately passed on to third parties.

6. Your Privacy

6.1 You can view your data

If you wish to inspect the data that we process about you, please let us know. If you exercise your right of inspection, we will provide you with as complete an overview as possible of your data. It is possible that some personal data from classic backup files, log files, history files or archive files are not included in this overview. These data are not part of the personal data currently processed and are therefore not immediately available. Therefore they cannot be included either. They are, however, removed from these files according to standard cleaning processes.

6.2 You can have your data corrected

It may happen that certain data we have stored about you are not or are no longer correct. You can always ask to have this information corrected or completed.

6.3 You can have your data deleted

If you suspect that we are unlawfully processing certain data, you can ask for it to be deleted.

6.4 You can oppose certain uses of your data

If you do not agree with the way we process certain data, you can oppose it. We will comply with your objection unless there are compelling reasons for not doing so, for example if we process data to combat fraud.

6.5 You can sometimes refuse to allow your data to be processed in a fully automated fashion

This is not in use at Degrillon.

6.6 You can ask for your data to be transferred to a third party

You have the right to ask for personal data that you have provided to us to be transferred to you or directly to a third party. The privacy legislation does provide some restrictions on this right, so it does not apply to all data.

6.7 You can exercise your rights

Always be as specific as possible when you want to exercise your rights. This will enable us to deal with your request concretely and correctly. However, we must verify your identity as closely as possible in order to prevent someone else from exercising your rights. For this reason, we may ask you for a copy of your identity card when you make such a request.

Do you have a question or a remark? Please contact us at This is your first point of contact concerning privacy.

7. Retention of your personal data

We use your personal data if we have a clear purpose for doing so. If we no longer have a purpose, we delete the data.

The starting point for keeping your personal data is the legal retention period (often this is up to 10 years after the end of a contract or the completion of a transaction).

For the exercise of our rights this can be longer. If the law does not prescribe a retention period, it may be shorter.

For some applications, a longer time horizon may be necessary, for example for making studies, risk and marketing models. Some insights only become clear when viewed in a wider time frame. The retention period can therefore be extended by 10 years compared to the standard retention periods. However, we will always break the link with individual persons as quickly as possible and only work with aggregated or pseudonymised data.

8. Processing of your data

Personal data will be processed by third parties if this is necessary for the performance of the contract or because we are legally obliged to do so.

9. Security of personal data

It is important to us that your data is handled in a secure manner. We therefore use a variety of security technologies and measures to adequately protect your data from unauthorised access, use, loss or disclosure. Unfortunately, exchanging information over the Internet is never 100% safe. Although we make every effort to ensure the security of your data, we cannot guarantee this in an absolute manner.